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One AI support team. Every customer channel.

Human conversations.Wherever your customers are.

Truplexy gives businesses a human-like AI support layer across your website, Telegram, Discord and your own apps — with context that continues from one conversation to the next.

Start for freeSee it in action

Multi-platformContinuous supportHuman handoff

Live today on the channels your customers already use

  • Website chat
  • Telegram
  • Discord
  • WhatsApp
  • Messenger
  • Instagram
  • Email

Features

The intelligent conversation layer between your business and its customers.

Human-like AI on every channel, one continuous memory — and your team, the moment a person is needed.

Human-like conversations

Replies that feel considered, not generated — the right tone, the right length, and no canned loops.

Continuous support

Answers before work, after work and at weekends — including the hours your team is offline.

Smart human handoff

Escalates when a person adds value, and hands over the whole conversation when it does.

Persistent context

What a customer told you on your website is still remembered on Telegram — nobody has to repeat themselves.

Every channel

Website, WhatsApp, Messenger, Instagram, Telegram, Discord and your own apps — one support experience.

Try it

Be the customer.

Tap a question and see how Truplexy answers your customers — checking orders, making changes, and bringing in a person when one is needed.

Loom & Lane is a sample store · scripted demo

Loom & Lane

Website chat · powered by Truplexy

Hi! I’m the Loom & Lane assistant. Ask me about an order, a product or a return — and I can bring in our team at any point.

Ask a question

Channels & platforms

Meet customers where they already are.

Don’t force customers into a new support experience. Bring Truplexy into the platforms they already use.

Live now (16)

Customer messaging

  • Website chat
  • Telegram
  • Discord
  • WhatsApp
  • Messenger
  • Instagram
  • Email

Developer

  • REST API
  • Custom integrationsBuilt on the REST API
  • Webhooks

Truplexy

One conversation layer

  • One customer identity
  • One shared history
  • One context, every channel

Inside the layer

  • KnowledgeYour docs, policies and product info
  • Customer contextOne identity and history across channels
  • AutomationsRepeatable actions and workflows
  • Human teamHandoff with the full conversation

Business platforms

  • Shopify
  • WooCommerce
  • HubSpot
  • Zendesk

Internal collaboration

  • Slack
  • Microsoft Teams

Many channels.One intelligence layer.

Continuous support

Support doesn’t clock out.

Customers need answers before work, after work, during weekends and across time zones. Truplexy stays available — while knowing when a real person should step in.

Your team is online from 9 AM to 6 PM. Truplexy is available across all 24 hours.

  1. 9:42 AM, team online, on Instagram: A routine question, answered at once.
  2. Rumana Akter: Is the Atlas Jacket back in Medium?
  3. Truplexy: It is — Medium came back in this morning, in Black and Olive. Want me to hold one for you?
  4. Rumana Akter: Black, please!
  5. Truplexy: Done. A Black Medium is on hold for you until tomorrow evening.
  6. Resolved by AI. Resolved by Truplexy. Nobody on the team had to stop what they were doing.
  7. 1:18 PM, team online, on Website chat: A billing dispute needs a person.
  8. Daniel Park: I was charged twice for September.
  9. Truplexy: Sorry about that — I can see both charges. I’m bringing in billing to review the refund.
  10. Priya · Billing: Hi Daniel — I can see the duplicate charge. I’ve started your refund.
  11. Human handoff. Handed to Priya on billing, with everything she needs attached.
  12. 3:50 PM, team all busy, on Telegram: Every agent busy, no queue.
  13. Farhan Ali: Can I swap my shirt for a Large?
  14. Truplexy: Yes. I’ve set up the exchange — the courier brings the Large on Friday and collects the Medium.
  15. Farhan Ali: Perfect, thanks.
  16. Resolved by AI. Handled while the whole team was with other customers.
  17. 7:45 PM, team offline, on WhatsApp: Team offline, customer still answered.
  18. Imran Kabir: Do you deliver to Chattogram? And is there a discount on 20 jackets?
  19. Truplexy: Yes — Chattogram takes 2–3 days. Bulk pricing is our team’s call, so I’ve passed it on for 9 AM.
  20. Queued for the team. Answered straight away. The bulk quote waits for the team, with a summary. Waiting for the team at 9 AM · summary attached.
  21. 2:30 AM, team offline, on Messenger: Overnight, from another time zone.
  22. Leo Fischer: Hi from Berlin — do you ship to Germany?
  23. Truplexy: We do. International orders arrive in 7–10 business days, tracked all the way.
  24. Leo Fischer: Great, ordering now.
  25. Resolved by AI. Resolved by Truplexy while your team was asleep.

Sample day · pick any moment

AI when it can. Humans when they matter.Support without interruption.

Human + AI

Always AI-assisted. Never AI-trapped.

Truplexy isn’t about replacing your support team. It’s the first layer of continuous support — and it brings people into the conversation when their involvement adds value. The context follows automatically.

Most conversations

  1. Customer
  2. Truplexy
  3. Resolution

When a person adds value

  1. Customer
  2. Truplexy
  3. Human specialist
  4. Resolution

A handoff without context

Support agentCan you explain the problem again?
…I already did. Twice.

A handoff with Truplexy

Priya · BillingHi Daniel — I can see the duplicate September charge. I've started the refund; it should be back on your card in 3–5 business days.

Priya joined with the customer, the history, the intent and the next step already in front of her.

Start on web. Continue on Telegram.Finish with your team.

Unified inbox

One Inbox. Every Conversation.

Website, Telegram, Discord and in-app conversations arrive side by side — each with its full cross-channel history, an AI summary, the customer’s current intent and where the handoff stands.

Truplexy · Inbox

Sample data

Select a conversation to see everything your team would see.

Pricing

Plans that grow with your support.

Every plan includes the whole conversation layer — memory across channels, the unified inbox and handoff to your team. Pick the volume and integrations you need.

  • Free

    For trying Truplexy on your own channels before you commit.

    $0per month

    Always free

    • 100 AI conversations / month
    • 1 team seat
    Start for free

    Includes

    • Website chat, Telegram, Discord & Email
    • Cross-channel memory
    • Unified inbox
    • Human handoff with full context

  • Premium

    Most popular

    For small teams putting AI support on every channel their customers use.

    $49per month

    Billed monthly

    • 1,000 AI conversations / month
    • 3 team seats
    Get started

    Everything in Free, plus

    • WhatsApp, Messenger & Instagram
    • AI summaries and intent
    • Slack & Microsoft Teams

  • Pro

    For growing teams that want Truplexy to take action and plug into their own systems.

    $149per month

    Billed monthly

    • 5,000 AI conversations / month
    • 10 team seats
    Get started

    Everything in Premium, plus

    • Automations
    • Shopify, WooCommerce, HubSpot & Zendesk
    • REST API & webhooks
    • Custom integrations

Not sure which plan fits? Book a demo and we’ll walk you through it.

Wherever they message, Truplexy is there.

Give customers one continuous support experience across every channel you connect — without making every conversation feel like it came from a bot.

Get startedBook a demo

Multi-platform. Continuous. Human when it matters.